qx99 Privacy Policy — How We Protect Your Data

qx99 collects personal data from you through several channels: directly when you register and use the platform, automatically through your device and browser when you visit the site, and occasionally from third-party payment providers and identity verification services where necessary to complete a transaction or verify your identity.

Information You Provide Directly

When you create a qx99 account or interact with our platform, you may provide the following categories of personal information:

• Identity data: Your full legal name, date of birth, and government-issued identification number (for age and identity verification).
• Contact data: Your email address and mobile phone number registered in Bangladesh.
• Financial data: Your bKash, Nagad, Rocket, or Upay mobile wallet number, or bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other participating banks) used for deposits and withdrawals. We do not store full payment credentials on our servers — payment processing is handled via secure third-party payment gateways.
• Authentication data: Your chosen username and a hashed (never plain-text) version of your password.
• Communications data: Any messages, queries, or complaints you send to our support team via live chat or email.
• Verification documents: Copies of identity documents (e.g., National ID card, passport) submitted during the KYC (Know Your Customer) verification process.

Information Collected Automatically

When you access qx99.club, our servers and analytics systems automatically collect certain technical data about your visit:

• Device and browser data: Device type, operating system, browser type and version, screen resolution, and language settings.
• Network data: IP address, approximate geographic location derived from IP, and internet service provider.
• Usage data: Pages visited, time spent on pages, game sessions played, bet amounts, session start and end times, and click-path data.
• Cookie and tracking data: Data collected via cookies, pixel tags, and similar tracking technologies as described in Section 4 of this policy.

Information from Third Parties

In specific circumstances, qx99 may receive information about you from trusted third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay) who confirm the status and details of transactions.
• Identity verification service providers who help us confirm your age and identity in compliance with our age-verification obligations.
• Fraud prevention and risk management partners who flag suspicious activity patterns to help protect all players on the platform.

qx99 processes your personal data only where we have a lawful basis for doing so. The primary lawful bases we rely on are: (a) the performance of a contract with you (i.e., providing the qx99 gaming service), (b) compliance with a legal obligation, (c) our legitimate interests in operating a safe, fair, and commercially viable platform, and (d) your consent, where explicitly requested.

Marketing Communications

qx99 may send you promotional emails or in-platform notifications about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, BPL season offers), and new game launches — but only where you have opted in to receive such communications. You may withdraw your marketing consent at any time by updating your account notification preferences or by contacting our support team. Withdrawing marketing consent does not affect the lawfulness of processing carried out before withdrawal, nor does it affect the processing of your data for non-marketing purposes.

Automated Decision-Making

qx99 uses automated systems to detect fraudulent activity, verify age, and assess responsible gaming risk. In some cases, these automated processes may result in account restrictions or flags pending manual review. You have the right to request human review of any automated decision that significantly affects you — please contact our support team to exercise this right.

qx99 treats your personal data with strict confidentiality. We do not sell, rent, or trade your personal information with third-party marketers or data brokers. However, in the course of providing our services, we may share your data with a limited set of trusted parties under the circumstances described below.

Service Providers and Data Processors

We engage carefully selected third-party service providers who process personal data on our behalf, strictly under our instructions and subject to contractual data protection obligations. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners require transaction data to process your deposits and withdrawals securely.
• Identity verification providers: KYC and age-verification services that confirm your identity and age using the documents you submit.
• Fraud and risk management services: Third-party providers that help us identify and prevent fraudulent account activity, money laundering, and bonus abuse.
• Platform hosting and infrastructure: Cloud and server infrastructure providers that host the qx99 platform and its databases.
• Customer support tools: Live chat software providers through which our support team communicates with you.
• Analytics services: Web analytics providers that help us understand how players interact with qx99.club so we can improve the experience.

Legal and Regulatory Disclosure

qx99 may be required to disclose your personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are under a legal obligation to do so, or where disclosure is necessary to protect the safety and interests of our players or the public. We will notify you of any such disclosure request where we are legally permitted to do so.

Business Transfers

In the event that qx99 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players prior to any such transfer and will ensure that the receiving party is bound by data protection obligations at least equivalent to those set out in this policy.

qx99.club uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot directly identify you as an individual — but they allow us to recognise your browser across sessions.

Types of Cookies We Use

Managing Your Cookie Preferences

You may configure your browser to refuse all cookies or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will impair your ability to log in and use the qx99 platform. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, Opera).

Functional, analytics, and marketing cookies may be declined without affecting your core access to the platform, though some personalisation features may not work as intended if functional cookies are disabled.

qx99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no digital platform can guarantee absolute security, we apply industry best practices consistently across our infrastructure.

Technical Safeguards

• SSL/TLS encryption: All data in transit between your device and qx99 servers is encrypted using current SSL/TLS standards, as indicated by the HTTPS prefix in your browser's address bar.
• Password hashing: Your account password is never stored in plain text. qx99 uses strong cryptographic hashing algorithms to store credential data so that even internal staff cannot read your password.
• Access controls: Access to player data is restricted on a strict need-to-know basis within the qx99 team. Administrative access is protected by multi-factor authentication and audit logging.
• Intrusion detection: Our infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous data patterns.
• Data minimisation: We collect only the personal data that is genuinely necessary for the purposes described in this policy. We do not retain raw payment credentials on our own servers.

Organisational Safeguards

• All qx99 staff and contractors with access to personal data are bound by confidentiality obligations and receive data protection training.
• Third-party service providers who process data on our behalf are vetted for their security practices and are contractually required to maintain appropriate protections.
• We conduct periodic internal reviews of our data processing activities and security controls.

Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, qx99 will notify affected players without undue delay via the email address registered to their account. The notification will describe the nature of the breach, the data categories affected, the likely consequences, and the measures qx99 has taken or will take to address the breach. We will also report the breach to the relevant competent authority where required by applicable law.

qx99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

Standard Retention Periods

Where data is retained beyond the active account period for legal or compliance reasons, it will be stored in a restricted archive with access limited to authorised compliance personnel only. It will not be used for any operational, marketing, or analytical purpose during the archival period.

As a qx99 player, you hold a number of important rights with respect to your personal data. qx99 is committed to honouring these rights promptly and without unnecessary obstruction. To exercise any of the rights listed below, please contact our support team via live chat or email at [email protected]. We will respond to all verified requests within 30 days of receipt.

Right of Access

You have the right to request a copy of all personal data that qx99 holds about you, along with information about how it is being processed. This is commonly referred to as a Subject Access Request (SAR). We will provide this information in a clear, structured format at no charge, unless the request is manifestly unfounded or excessive.

Right to Rectification

If any personal data held by qx99 about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented. You may update basic contact information directly through your account settings; for corrections to identity or financial data, please contact support.

Right to Erasure

In certain circumstances, you have the right to request that qx99 delete your personal data — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing. Please note that we may be required to retain certain data for legal compliance reasons even following an erasure request; we will inform you clearly if this is the case.

Right to Restriction of Processing

You may request that qx99 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests. During a restriction period, we will continue to store your data but will not process it for any other purpose without your consent (except for legal claims or protection of others' rights).

Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another service provider of your choosing.

Right to Object

You have the right to object to the processing of your personal data where qx99 relies on legitimate interests as the lawful basis. We will cease processing unless we can demonstrate compelling legitimate grounds for continuing that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims. You may also object to direct marketing at any time, with immediate effect.

Rights Related to Automated Decision-Making

Where qx99 makes automated decisions about you that have a significant effect — such as account suspension triggered by fraud detection systems — you have the right to request human review of that decision, to express your point of view, and to contest the outcome. Contact our support team to initiate a human review of any automated decision.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way qx99 processes your personal data, please reach out to us using the contact details below. We take all privacy queries seriously and will respond within 30 days of receipt.

Privacy Contact

Email (plain text — not a link): [email protected]

Live Chat: Available 24 hours a day, 7 days a week, via the qx99 platform. Average response time: 2–5 minutes.

Response time for written privacy requests: Within 30 days of receipt of a verified request. Complex requests may take up to an additional 60 days, in which case we will notify you of the extension within the initial 30-day window.

Changes to This Privacy Policy

qx99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will notify registered players via email or via a prominent notice on the qx99 platform. The "Effective" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your information.