Player Safety First

Responsible Gaming at qx99

qx99 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. This page outlines the tools, resources, and guidance available to help you stay in control of your play at all times.

18+ Players Only SSL Encrypted Platform 24/7 Support Available 18+ Only — Gamble Responsibly

18+ Minimum age
for all players

24/7 Support available
every day

৳0 Cost to activate
any safety tool

5+ Player protection
tools available

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Protection Tools

How qx99 Keeps You Safe

We have built a suite of responsible gaming features directly into the qx99 platform so that every player in Bangladesh can enjoy gaming on their own terms — safely and within their personal limits.

Deposit Limits

Set daily, weekly, or monthly deposit caps on your qx99 account. Once a limit is active, it cannot be raised for 24 hours — giving you a genuine cooling-off period before increasing your spend.

Session Time Limits

Define a maximum continuous play session duration. When your session limit is reached, qx99 automatically logs you out and shows a summary of your session activity — keeping time in perspective.

Time-Out / Cool-Off

Take a structured break from qx99 for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, your account is inaccessible and no marketing communications will be sent to you.

Self-Exclusion

If you feel you need a longer or permanent break, qx99's self-exclusion tool closes your account for a minimum of 6 months or permanently. This cannot be reversed during the chosen exclusion period.

Loss Limits

Cap the total amount you are willing to lose in a set timeframe. Once your loss limit is reached, you will be prevented from placing further bets until the limit period resets or is adjusted after a 24-hour delay.

Reality Check Reminders

Enable on-screen pop-up reminders at set intervals (every 30, 60, or 90 minutes) that display how long you have been playing and give you the option to continue, take a break, or end the session.

1 Our Commitment to Responsible Gaming

At qx99, responsible gaming is not a compliance checkbox — it is a core value that shapes how we build and operate our platform for players across Bangladesh. We believe that gaming should be a source of entertainment and excitement, not stress, financial hardship, or harm. Every feature we build and every policy we enforce reflects that belief.

qx99 is dedicated to providing a fair, transparent, and safe environment where players can enjoy cricket betting, live casino, slots, and more — all while retaining full control over their time and money. We actively work to prevent underage gambling, detect early signs of problem gambling, and make it as easy as possible for players to access help when they need it.

Our responsible gaming programme covers five pillars:

Prevention: Age verification, identity checks, and strict 18+ enforcement across every qx99 product.
Player empowerment: A full suite of self-management tools — deposit limits, session limits, loss limits, time-outs, and self-exclusion — available free of charge to every account holder.
Early identification: Automated monitoring systems that flag unusual or potentially harmful patterns of play for human review.
Support access: 24/7 live chat support staffed by agents trained to handle responsible gaming concerns with sensitivity and without judgement.
Transparency: Clear, honest information about odds, house edge, and the statistical nature of gambling outcomes so that players can make genuinely informed decisions.

Remember: Gambling should be fun. If it stops feeling fun, or if you find yourself chasing losses or playing beyond your means, qx99's tools and support team are here to help — not to judge. Reach out to us at any time at [email protected].

2 Age Restriction — 18+ Only

qx99 operates a strict 18+ age policy with zero exceptions. Gambling is not suitable for minors, and qx99 takes every reasonable step to prevent anyone under the age of 18 from accessing our platform or any of our products.

How We Enforce the Age Limit

Registration check: Every new qx99 account requires the applicant to declare that they are 18 years of age or older at the point of registration.
KYC verification: All players are required to complete Know Your Customer (KYC) identity verification before making their first withdrawal. This process cross-checks submitted identity documents to confirm age independently.
Deposit method checks: Mobile financial service accounts (bKash, Nagad, Rocket, Upay) in Bangladesh are registered to named adults; this provides a secondary age signal during payment processing.
Ongoing monitoring: Accounts showing patterns inconsistent with the registered player's age or identity may be suspended pending additional verification at any time.

Protecting Minors in Your Household

If you share a device, mobile phone, or computer with younger family members, we strongly encourage you to take the following precautions:

Log out of your qx99 account fully after every session — do not leave a saved login on shared devices.
Use a strong, unique password that children in your household cannot guess.
Consider installing parental control software on shared devices (tools such as Net Nanny, Qustodio, or built-in Android/iOS screen time controls can help).
Never share your bKash, Nagad, or Rocket PIN with minors — these are the payment instruments linked to your qx99 account.

Reporting underage access: If you believe a minor has accessed or is attempting to access a qx99 account, please contact our support team immediately at [email protected]. We treat all such reports with the highest priority and will investigate without delay.

3 Responsible Gaming Tools

qx99 provides a comprehensive set of player-controlled tools designed to help you manage your gambling activity. All tools are free to activate, take effect immediately or within the timeframes described below, and can be accessed through your account settings or by contacting our support team via live chat.

Deposit Limits

Set a cap on how much you can deposit into your qx99 account per day, week, or month. Limits take effect immediately. Reductions apply at once; increases are subject to a 24-hour cooling-off period to prevent impulsive decisions.

Loss Limits

Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. Once the threshold is reached, you will be locked out of further play for that period. Reductions apply immediately; increases require a 24-hour wait.

Session Time Limits

Cap the duration of any single play session. When the limit expires, you are logged out automatically. A session summary is displayed so you can review how long you played and what the outcome was before deciding whether to return.

Reality Check Reminders

Receive periodic on-screen prompts at intervals you choose — every 30, 60, or 90 minutes — reminding you how long your current session has lasted and showing key stats. You can then choose to continue or stop.

Time-Out (Cool-Off)

Take a planned break of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out your account is temporarily suspended. No logins, no deposits, and no marketing emails will reach you during this period.

Self-Exclusion

Permanently or semi-permanently close your qx99 account. Minimum exclusion period is 6 months; you may also choose 1 year, 5 years, or permanently. Cannot be reversed during the active exclusion window.

How to activate any tool: Log in to your qx99 account, navigate to Account Settings > Responsible Gaming, and select the tool you wish to activate. Alternatively, contact our 24/7 live chat support team and a trained agent will assist you. All tools are free and take effect without delay.

4 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on qx99. It is designed for players who feel that a short cool-off period is not sufficient and that they need a more definitive break from gambling. qx99 treats every self-exclusion request with absolute seriousness and implements it without question or delay.

How Self-Exclusion Works at qx99

Once activated, your qx99 account is immediately suspended. You will be logged out and will not be able to log back in for the duration of the exclusion period.
Any pending withdrawal requests will be processed to your registered bKash, Nagad, Rocket, or Upay account — your funds are always accessible.
All marketing communications — promotional emails, bonus alerts, BPL season offers, and other qx99 messaging — will be stopped immediately.
qx99 staff will not contact you with promotional material during the exclusion period for any reason.
Self-exclusion periods available: 6 months, 1 year, 5 years, or permanent. The minimum period is 6 months.
Permanent self-exclusion cannot be reversed. Semi-permanent exclusions (6 months, 1 year, 5 years) may only be lifted after the full exclusion period has elapsed and following a formal reinstatement request submitted via email and a mandatory 7-day reflection period before reactivation.

How to Request Self-Exclusion

Log in to your qx99 account and go to Account Settings > Responsible Gaming > Self-Exclusion.
Select your preferred exclusion duration and confirm your identity.
Your exclusion takes effect immediately upon confirmation.

Alternatively, if you are unable to log in or prefer to request exclusion via support, email [email protected] with the subject line "Self-Exclusion Request" and your registered email address. Our team will action your request within 2 hours of receipt.

Important: Self-exclusion at qx99 applies to the qx99 platform only. If you wish to self-exclude from all online gambling, we encourage you to also contact other operators you use and to explore national self-exclusion schemes where available in Bangladesh. Self-exclusion is a serious step and we will always honour it — but it works best as part of a broader support plan.

5 Recognising Problem Gambling

Gambling becomes a problem when it stops being fun and starts causing harm — to your finances, your relationships, your work, or your mental wellbeing. Problem gambling can affect anyone, regardless of income, background, or how long they have been gambling. Recognising the signs early is the most important step toward getting back in control.

Warning Signs to Watch For

Spending more money than you intended to, or more than you can comfortably afford to lose.

Chasing losses — continuing to play in an attempt to win back money you have already lost.

Gambling with money set aside for essential expenses such as rent, food, bills, or family obligations.

Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.

Hiding your gambling habits from family, friends, or colleagues — feeling the need to be secretive.

Borrowing money, selling possessions, or taking loans to fund gambling activity.

Neglecting work, studies, family responsibilities, or social commitments because of time spent gambling.

Gambling to escape problems, stress, loneliness, grief, or negative emotions rather than for entertainment.

What To Do If You Recognise These Signs

Acknowledging that gambling has become a problem takes courage and self-awareness. It is never too late to take action, and there is no shame in asking for help. If any of the warning signs on this page resonate with you, consider the following immediate steps:

Set a deposit or loss limit today — even a modest restriction can help break the automatic cycle of impulse play.
Take a time-out — a structured break of even 24–48 hours can create the mental space needed to reassess your relationship with gambling.
Talk to someone — contact qx99's support team, speak to a trusted friend or family member, or reach out to a counselling service. You do not have to manage this alone.
Consider self-exclusion — if you feel that access to the platform is the core problem, removing that access is the single most effective step you can take right now.
Review your finances — take stock of deposits, losses, and gambling-related expenses to get a clear picture of the impact gambling is having on your financial situation.

You are not alone. Problem gambling is a recognised health concern, not a moral failing. qx99's support team is trained to listen without judgement and to help you access the tools and resources that are right for your situation.

6 Support & Resources

qx99 provides direct support for players experiencing gambling-related concerns, and we also encourage players to seek help from independent organisations where appropriate. Getting support is a sign of strength — and the earlier you reach out, the more options are available to you.

Contact qx99 Support Directly

Our support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, and all public holidays. Agents are trained to handle responsible gaming conversations with sensitivity and to help you activate any protection tool on the spot. Average response time via live chat is 2–5 minutes.

[email protected]

Independent Responsible Gambling Resources

The following organisations provide free, confidential support for people affected by problem gambling. qx99 encourages any player who is struggling to reach out to these services alongside using our in-platform tools:

Gamblers Anonymous: An international fellowship offering peer support meetings and resources for people who recognise they have a gambling problem. Information and contact options are available through their global network.
BeGambleAware (global resource): Provides information, tools, and counsellor referrals for people affected by harmful gambling. Available online and via helpline.
GamCare: Offers free counselling and support services for individuals and families affected by gambling-related harm. Accessible online with multilingual support options.
National Mental Health Helpline (Bangladesh): Kaan Pete Roi and other local Bangladeshi mental health services can provide counselling support for gambling-related stress and anxiety, in addition to general mental health concerns.
Local community support: Many mosques, community centres, and social welfare offices in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other Bangladeshi cities can point you toward local counselling resources if you are struggling.

For families and friends: If you are concerned about a family member or friend's gambling behaviour, qx99's support team can provide guidance on how to raise the topic sensitively and what steps may be available to help protect a vulnerable player's account. Contact us at [email protected].

7 Safer Gambling Tips

Millions of people enjoy gambling as a recreational activity without experiencing harm. The difference between enjoyable and problematic gambling often comes down to the habits and boundaries you set from the start. The following practical tips are designed to help every qx99 player keep their gaming experience positive and within healthy limits.

Set a Budget Before You Play

Decide on a fixed amount you can comfortably afford to lose before you open the qx99 app. Treat this as the cost of entertainment — like a cinema ticket or a meal out — not as an investment you expect to recover.

Play for Fun, Not to Earn

Gambling outcomes are determined by random number generators and statistical probability. There is no strategy that guarantees a win. If you find yourself gambling primarily to make money rather than for entertainment, that is a signal to pause and reassess.

Never Chase Losses

Chasing losses — placing bigger bets to recover what you have lost — is one of the most common pathways into problem gambling. If you have hit your loss limit for the session, stop. The games will be there tomorrow.

Take Regular Breaks

Step away from the screen at regular intervals. Fatigue and prolonged concentration impair judgement and make risky decisions feel more appealing. Enable reality check reminders on your qx99 account to prompt you automatically.

Avoid Gambling Under the Influence

Gambling while under the influence of alcohol or other substances significantly reduces your ability to make sound financial decisions. Always play with a clear head so you remain fully in control of every bet you place.

Keep Loved Ones in the Loop

Secrecy is one of the early warning signs of problem gambling. Let a trusted family member or friend know that you gamble recreationally. Having someone aware of your habits provides a natural accountability layer and makes it easier to raise concerns early.

One golden rule: Only ever gamble with money you can afford to lose entirely. Your rent, your utility bills, your children's school fees, and your family's daily needs must always come first. qx99 is here for entertainment — not as a financial lifeline.

8 Contact Us

If you have any questions about responsible gaming at qx99, want to activate a protection tool, need to discuss a concern about your own play or someone else's, or simply want reassurance that your account is in good standing, our support team is here for you around the clock.

Live Chat: Available 24 hours a day, 7 days a week — including all Bangladeshi public holidays. Average response time is 2–5 minutes. Access live chat through the help icon on any qx99 page after logging in.
Email Support: Send your responsible gaming query to [email protected]. We aim to respond to all responsible gaming emails within 2 hours. Please include "Responsible Gaming" in your subject line for priority routing.
Account Settings: Most self-management tools — deposit limits, loss limits, session limits, time-outs, and self-exclusion — can be activated directly from your account dashboard without needing to contact support.

We are committed to responding to every responsible gaming request promptly, respectfully, and without judgement. Your wellbeing matters more to us than any deposit or wager. That is not a marketing phrase — it is the operational principle behind every decision our responsible gaming team makes.

In a crisis? If you are experiencing severe financial distress, anxiety, or other urgent harm linked to gambling, please seek immediate help from a mental health helpline or local social service in Bangladesh, in addition to contacting qx99. We care about your overall wellbeing — not just your gaming account.

Ready to Explore qx99 Responsibly?

Now that you know how to stay safe, enjoy everything qx99 has to offer — cricket betting, live casino, slots, and more — on your own terms and within your own limits. Play smart. Play safe.